At wildnight sexdoll, we are committed to providing you with a transparent, flexible, and worry-free shopping experience. Your satisfaction is our top priority, and we strive to ensure a seamless process. If you have any questions, our support team is here to assist you.

1. Cancellation Policy

Helpful Tips Before Ordering

We encourage all customers to make informed decisions before placing an order. Please ensure you know exactly what you want before completing your purchase. To help you make the best choice:

  • Browse Factory Photos: Check out detailed images of our dolls on our factory photo website.
  • Join Our Community: Connect with us on Discord, Reddit, or other community platforms for advice and recommendations.

Flexible Cancellation Options:

Once you’ve placed your order, cancellations are possible under certain conditions. Please review the following:

  • Within 4 hours after payment: Full refund
  • Within 8 hours after payment: 95% refund
  • Within 24 hours after payment: 80% refund
  • After 24 hours: Order cannot be cancelled, as production has begun.

Order Processing

  • Orders begin processing within 24 hours of payment. Once production starts or the doll is prepared for shipment, materials are assigned, and costs are incurred.
  • Please check your order carefully before submitting. After 24 hours or once production begins, cancellations are no longer possible.

Refund Schedule:

  • 4 hours: Full Refund
  • 8 hours: 95% Refund
  • 24 hours: 80% Refund
  • After 24 hours: No cancellation

Stock Dolls Additional Information

Once shipped, orders cannot be cancelled. If you wish to cancel after dispatch, shipping, handling, and packaging fees will be deducted from your refund.

Handling Out-of-Stock Dolls

If the doll you ordered is out of stock, we offer the following options:

  • Free Replacement: Choose another doll, and we will adjust the price or refund the difference.
  • Full Refund: Receive a 100% refund.

2. Return Policy

Inspect Your Doll Upon Arrival

Once you receive your doll, please carefully inspect it. If you have any issues or concerns with your order, please contact us within 24 hours.

We strongly recommend recording an unboxing video, as it can greatly assist in resolving any issues. To help us resolve your concerns promptly, please send detailed photos or videos to info@sexdollwildnight.com

Problem Resolution:

We provide solutions for the following situations:

  • Incorrect Doll: If the doll differs from your order, send us an unboxing video showing the entire doll, head, shipping label, and packaging. After verification, we will arrange for a replacement.
  • Damaged Doll: If your doll arrives damaged, report it to the carrier immediately and contact us. Depending on the damage, we will offer a repair kit, replacement, or refund.
  • Lost Package: File a claim with the carrier and notify us. Most packages require an adult signature for safe delivery.

Important Notes:

  • Hygiene and Safety: Due to hygiene and safety concerns, adult products are generally not returnable. Returns are only accepted if the doll is unused and in brand-new condition.
  • Unauthorized Returns: Please do not return any items without prior authorization. Unauthorized returns will not be refunded.
  • Customized Dolls: Custom and personalized dolls are not eligible for returns.
  • Damage Caused by User: If the damage is caused by improper use or handling, we cannot replace the doll. Sex dolls require proper care, so please refer to our Cleaning & Maintenance guide for more information.

3. Refund Policy

Please Contact Us First — No Disputes Necessary

As a trusted professional retailer, your satisfaction is our priority. We are dedicated to resolving any issues you may encounter. To ensure a smooth experience, please contact us directly before initiating any payment disputes or refund claims. Disputes can cause unnecessary delays, extra charges, and complicate the resolution process. By contacting us first, we can quickly resolve your issue and offer a suitable solution.

Refund Process:

Once your order cancellation or return is accepted, the refund will be processed back to your original payment method. Here are the standard processing times:

  • Credit/Debit Cards: 6-10 business days
  • PayPal: 7 business days

If you don’t receive your refund within the specified time, please contact us for your refund reference number. You can then provide it to your bank or payment provider for further assistance.

At wildnight sexdoll, we are committed to providing high-quality products and exceptional customer service. Our policies are designed to ensure transparency, fairness, and a seamless shopping experience. If you have any questions or concerns, please don’t hesitate to reach out to us. We are always here to help!

Thank you for choosing wildnight sexdoll. We look forward to serving you! 😊